Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Wellness resources
Director of Operations
For over 56 years, Eastside Exterminators has been a trusted name in pest and rodent solutions across the Pacific Northwest. We’re proud to be a cornerstone in our community and an employer of choice in the region. Our mission is simple: deliver elite service, nurture a strong company culture, and grow with intention.
As we continue to expand, we are seeking a dynamic, experienced operations leader to oversee our branches and drive organizational success.
Our Core Values
• Family Focused – We support and care for one another like family.
• Committed – We show up, follow through, and finish strong.
• Passionate – We love what we do and it shows.
• Do the Right Thing – Always, even when it’s hard.
Position Summary
This role is ideal for someone who thrives in a fast-paced, growth-oriented environment and wants to influence business outcomes, coach leaders, and drive operational excellence across multiple branches.
What You’ll Do
• Oversee Branch Managers and operations to ensure consistency, efficiency, and customer satisfaction across all locations.
• Provide high-level operational leadership including financial planning, resource management, and strategic collaboration with executive leadership.
• Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Coach and mentor Branch Managers to grow as confident, decisive leaders.
• Support sales efforts by partnering with the sales team to identify and act on new opportunities.
• Contribute to business planning, forecasting, and modeling, ensuring goals are aligned and achievable.
• Ensure the accuracy of P&L reporting and hold teams accountable to revenue and profit expectations.
• Identify deficiencies and execute action plans to address them.
• Evaluate and refine Standard Operating Procedures (SOPs); manage by exception and drive operational improvements.
• Collaborate with Sales and Customer Service leaders to increase customer retention and grow top-line revenue.
• Oversee acquisition integrations, ensuring smooth transitions and cultural alignment.
• Set and model expectations for professionalism, communication, and attendance.
Who You Are
• A strategic thinker who’s not afraid to roll up your sleeves.
• Naturally analytical with a curiosity for uncovering better ways to operate.
• Passionate about providing exceptional service—internally and externally.
• Results-driven and action-oriented.
• Collaborative and capable of navigating a fast-paced, evolving environment.
• Highly accountable, organized, and proactive.
What You’ll Bring
• 5+ years in the pest control industry or similar service environment, with 5+ years of management experience.
• Proven leadership skills with the ability to coach, motivate, and hold teams accountable.
• Strong financial acumen and experience with P&L ownership.
• Advanced analytical and reporting capabilities.
• Skilled in operational leadership and managing large, diverse teams.
• Experience with public speaking, conducting presentations, and executive communication.
• Proficient in Microsoft Office, especially Excel and data reporting tools.
• Confident in managing performance, interviewing, hiring, and team development.
• Excellent written and verbal communication skills.
• Valid driver’s license with a clean driving record.
• Ability to work a flexible schedule including weekends and holidays as needed.
• High school diploma or equivalent (college degree preferred).
•Ability to work in the U.S. without sponsorship.
Are You Ready to Lead With Purpose?
Join a team where your leadership makes a real impact—on our people, our customers, and our community. Apply today to grow with Eastside Exterminators.
Salary Range 100-125k with bonus.
Compensation: $100,000.00 - $125,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Eastside Exterminators
At Eastside Exterminators, we’ve been the trusted pest control experts in the Greater Seattle area since 1969, growing into one of the largest operators in Washington and ranking among the top 100 in the nation. Our success comes from our carefully cultivated culture, where every decision is guided by our Core Values: Family Focused, Passionate, Committed, and Do the Right Thing.
We take pride in making a meaningful difference in the lives of our customers, and we’re always looking for new team members who share our values and dedication. If you’re passionate about protecting families and are eager to grow in a supportive, family-oriented environment, Eastside Exterminators is the perfect place to build your career.
Our family has been safeguarding homes in King and Snohomish counties for decades, utilizing specialized, highly trained experts for every step of the pest control process. Whether it’s pest management, insulation remediation, or wildlife exclusion, our team ensures that each customer receives the best service possible.
Discover more about our culture, history, and what makes us a top choice in pest control near Seattle at www.eastsideexterminators.com.
Company Website: eastsideexterminators.com
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