Eastside Exterminators

Call Center Agent

Location

Office

Type

Full Time

Do you have experience in customer service or sales? Are you passionate about helping people really solve their issues? Are you looking for year-round, full-time work, with benefits and a career track, at a family-focused, empowering company?
 
What’s the job?
Your customer service skills will provide a solid foundation in the call center role. You will use your experience to understand our customers’ pest issues in order to get them on the right track to solving them for good! This requires a basic understanding of sales principles and properly anticipating our customers’ needs. However, it is the ability to learn our processes and adapt to change that makes you a perfect candidate for this position.
 
What kind of person are you looking for?
  • Highly attentive to details
  • Sales-driven mindset
  • Team player that strives to set others up for success
  • Passion for helping solve issues
 
So what does my day look like?
  • Communicate with our customers using empathy and understanding to help solve their pest issues by answering incoming sales calls in a call-center environment
  • Utilize and follow a call script to assist our customers
  • Follow up on email or voicemail leads in a timely manner
  • Enter service orders with key information for the field technicians
  • Address escalated customer issues with professionalism and a sense of urgency
  • Accurately enter notes and upload documents in our CRM
 
What do I need to be able to do?
  • Ability to work in an office and in-bound call center environment
  • Availability to work a full-time 8-hour shift between our office hours of 7:30am-6pm Monday-Friday and rotating Saturdays.
  • Must undergo pre-employment criminal background check and drug screen
 
What’s in it for me, really?
Great question! As an Eastside employee, you will have access to:
  • Medical, dental, vision and life insurance
  • A 401k retirement program with company match
  • Paid time off and holiday pay
  • Employee Assistance Program, including counseling, wellness and nutrition, financial planning, legal counsel and more

What does it pay?
You’ll start at $17-19/hr DOE with uncapped commission!
Compensation: $17.00 - $19.00 per hour

Company Website: eastsideexterminators.com

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